FAQ
Frequently Asked Questions
Welcome to LifeNest.
We’ve gathered the most common questions to help you enjoy a calm, confident shopping experience.
1. When will my order arrive?
Orders are typically processed within 2–3 business days.
Delivery usually takes 5–10 business days, depending on your location.
You’ll receive a tracking number once your order has been shipped.
2. How can I track my order?
Once your order ships, you’ll receive an email with a tracking link.
You can also check your order status anytime on our Track My Order page.
3. What is your return policy?
We accept returns within 30 days of delivery for unused, original-condition items.
Please visit our Returns & Exchanges page or contact our support team for assistance.
4. What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
We’ll be happy to arrange a replacement or refund.
5. What payment methods do you accept?
We accept all major credit and debit cards through Shopify Payments.
All transactions are encrypted and 100% secure.
6. How can I contact customer service?
You can reach our support team anytime at
support@lifenest.co
or by using the Contact Us form on our website.
We’re here to help — calmly and promptly.
7. Can I modify or cancel my order?
If your order hasn’t shipped yet, please contact us within 24 hours of placing it.
Once your order is processed, we’re unable to make changes,
but we’ll do our best to assist.
8. How can I stay updated on new arrivals?
Join our newsletter at the bottom of the page.
You’ll receive early access to new designs, exclusive offers, and inspiration from the LifeNest Journal.